We have an established ethical culture that
we demonstrate through our behaviors
and actions; if you detect any conduct against
of our Code of Conduct or our internal or
external regulations, please report it.





800 367 8477


Live Chat

WHAT IS IT?

 

Linea Correcta is a whistleblowing line to report unethical behaviours in a confidential, safe, easy to use and anonymous manner, operated by EthicsGlobal, a leading independent third party in the country specializing in the management of complaints and reports.

The integrity of an organization has a direct impact on its reputation and success. When we all demonstrate our integrity, our customers, suppliers, community and even our competitors perceive us with an honest and fair image. In addition, our reputation grows positively.

Conducting ourselves with integrity is not always easy and acting appropriately can even be challenging. Sometimes it is difficult to search among the different laws, regulations, policies and procedures that apply to us.

Acting with integrity is not complicated. If you have questions regarding the right way to act, or if a person is not acting according to the expected by Fresnillo plc, you have the duty to report it, and the right to count on safe, easy, confidential and where appropriate, anonymous means to do so.

Your line manager or supervisor is a resource for this, but if you consider this is not the best option or you have been unheard, you can use our Linea Correcta whistleblowing line.

We are committed to review each and every case, and if the case so requires, to conduct a thorough investigation and, when appropriate, to sanction or apply corrective measures.

 

It is your choice to provide your name and contact information, it is not necessary however to identify yourself; thus, you can submit a report anonymously.

Fresnillo plc expects all its employees and stakeholders to comply with and help maintain the values according to the Code of Conduct by doing the right thing, complying with established rules and policies, as well as the laws, rules and regulations that apply to us.


OUR RESPONSIBILITY
  • Ensuring all our stakeholders the freedom to report irregularities.
  • Provide the tools and channels for receiving reports in an easy, safe, confidential and anonymous manner without any fear of retaliation.
  • Investigate, solve and, when appropriate, sanction all reports.

YOUR RESPONSIBILITY
  • If you witness or are aware of an inappropriate behaviour, report it to avoid becoming complicit in this action.
  • Ask yourself questions based on your own integrity.
  • Use the provided reporting channels.
  • Provide as much information as possible and, when appropriate, submit evidence for proper investigation.
  • Follow up on your reports status and, if necessary, add further information, evidence or relapses.



PROCEDURE


Who to contact?
  • Your manager, supervisor or line manager.

  • The Compliance Officer

  • Human Resources

  • Linea Correcta


How to do it?
  • Toll-free phone line: 800 367 8477

  • Website: https://fresnilloplc.lineacorrecta.com

  • Chat on the website

  • E-mail: fresnilloplc@lineacorrecta.com

  • WhatsApp (55) 6538 5504


How does it work?

Dial toll-free phone 800 367 8477, Chat or WhatsApp (55) 6538 5504

    Try to keep all information relating to the case at hand, as well as available evidence, by answering the questions: Who? When? Where? How?

    Dial by phone or contact an advisor through chat or WhatsApp.

    You will be answered by an advisor who will listen and support you by asking relevant questions so that the case can receive an appropriate investigation.

    The advisor will provide you with alternatives for submitting evidence, if you have any.

    You will receive a tracking code, which is very important to keep at hand to follow up on your report.

WEB ASSISTANT

  • Enter the form and the dynamic web assistant will guide you by asking relevant questions: Who? When? Where? How?

  • Once you complete your report, you will receive a tracking code. It is very important to keep it at hand so that you can follow up on your report.

  • BY E-MAIL

    • Send an email to fresnilloplc@lineacorrecta.com describing the facts, trying to answer the questions: Who? When? Where? How?

    • An advisor will send you a number id, which is very important to keep at hand to follow up on your report.



    FOLLOW UP

    You can follow up your case by using the tracking code provided when you filed your report, you can at any time call or enter to the Linea Correcta to:

    • Know the status of the investigation.

    • Know the resolution.

    • Provide additional information.

    • Report relapses related to the report.

    • Attach files for further proof and evidence.




FREQUENTLY ASKED QUESTIONS

WILL ANY KIND OF RETALIATION BE TAKEN FOR FILING A REPORT OR ASKING QUESTIONS?

The Linea Correcta operated by EthicsGlobal guarantees the anonymity of the whistle-blowers at the time of filing a report by any means available to them.


Fear is understandable, especially if the situation is serious and/or close to the whistle-blower, but the the third party intermediation is intended to give you assurance that there is nothing to fear and that you will not be forced to provide any information that you do not wish to offer.


AFTER FILING A REPORT, WILL I BE INFORMED OF THE RESOLUTION?

You will only be informed about the status of the investigation. The content and results of the investigation are confidential, so the whistle-blowers are not informed about them.


WHAT KIND OF INFORMATION OR DATA ARE NEEDED TO USE THE LINEA CORRECTA?

Linea Correcta can be used to file a report or follow up a previous report. When you file a report, you will be asked for information about the incident in the most detailed way possible.

To conduct a better investigation of your report, it is advised to:

  • Provide the full name and position of people involved and identify the person or persons who have any knowledge of the facts (witnesses).

  • Describe the place and date where the events occurred.

  • If possible, provide elements that can be used as evidence.

  • Make a detailed wording of how the events happened.


WHAT CAN BE REPORTED?
  • Fraud.

  • Theft.

  • Corruption.

  • Bribery.

  • Conflict of interest between customers, suppliers or employees.

  • Abuse of authority.

  • Simulation of sales, operations and payments.

  • Deceiving an auditor, supervisor or authority.

  • Stealing company information.

  • Intimidation or extortion.

  • Harassment.

  • Damage to a person's reputation.

  • Bullying.

  • Using excessive working time for personal matters.

  • Unauthorized hiring, remuneration or compensation.

WHEN SHOULD I USE THE LINEA CORRECTA?

Whenever you acknowledge, be informed or are involved in a situation that violates the Fresnillo plc Code of Conduct. You can also use it if you have concerns, an ethical or compliance issue that you prefer to be managed by a third party rather than dealing directly with your line manager or colleagues. The decision to use the Linea Correcta is entirely voluntary.


WHAT HAPPENS IF AFTER I FILE MY REPORT I WANT TO PROVIDE MORE INFORMATION?

You can access the Linea Correcta at any time to provide new information or report a relapse using your tracking code. If the fact or problem persists, you can file a new report.


WHY TO REPORT?

Internal faults can seriously damage Fresnillo plc's assets, and eventually affect its workers. A single fraud, for instance, can result in losses that make the workforce to be reduced, as well as salaries or benefits. In the most severe situations, these incidents have caused bankruptcy of large companies. Helping to avoid unethical behaviours is ultimately protecting the safety of your own job and that of your colleagues. Furthermore, reporting behaviours that threaten the integrity and well-being of all members of the organization helps to improve the work environment.


WHAT ARE THE BENEFITS OF THE LINEA CORRECTA?

It develops and strengthens a culture of ethics based on our behaviours and actions, improves the work environment, as well as encouraging reporting irregular behaviours through a safe, reliable, objective and independent platform, being the main goal to provide a professional and high-quality service to all its users.


WHAT IF I OBSERVE OR WITNESS A MISCONDUCT AGAINST THE CODE OF CONDUCT AND DO NOT REPORT IT?

All members of Fresnillo plc are compelled to report offenses to the Code of Conduct; if you are aware or witness a misconduct and do not report it, you may become an accomplice.


HOW CAN I FOLLOW A REPORT I HAVE FILED?

When you file a report, you will be provided with a tracking code. You need this code to follow up the status of your report or to get a response. We suggest that you follow up it in 5 or 6 working days. Contact again the Linea Correcta to:

  • Know if more information is needed to process your report.

  • Provide any new information related to your report.

  • View updates or the resolution.

Reporting methods